Customer Experience Advisory Services

Couture Cloud provides comprehensive Customer Experience (CX) strategic consulting to help you transform and optimize your customer interactions. Our services include:

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• CX Journey Mapping: Analyze and map your customer journeys to enhance their experience at every touchpoint.

• Best Practices and Benchmarking Evaluation: Assess current practices against industry benchmarks to identify opportunities for improvement.

• Technology Roadmap: Develop a detailed roadmap for implementing technology solutions that align with your CX goals.

• RFP and Supplier Selection: Manage the RFP process and select the right suppliers to meet your CX requirements.

• Transformation Strategy and Execution: Create and execute a strategic plan for CX transformation, driving improvements across your organization.

• Transformation Management: Oversee the implementation of CX initiatives to ensure successful and smooth transitions.

• Custom Solutions: Design and implement tailored solutions to address specific CX challenges and opportunities.

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Optimize Your Outsourcing with Couture Cloud: Cutting Costs and Enhancing CX

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Not all outsourcing is created equal. Couture Cloud’s experts are here to help you reduce costs while delivering exceptional customer experiences. Many CX leaders focus solely on technology, overlooking the critical role of the people behind the tools. You need a strategic plan that includes processes, workforce optimization, and effective outsourcing strategies.

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Why Choose Couture Cloud for Outsourcing?

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Our Business Process Outsourcing (BPO) solutions have helped hundreds of clients achieve significant cost savings and overcome staffing challenges. We’ve enabled companies to reduce operating costs by up to 25% and save 55% on new employee training expenses.

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Benefit from a Decade of Hands-On Experience

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With extensive experience managing and outsourcing contact centers for Fortune 500 companies and major BPO providers, Couture Cloud offers unparalleled expertise. Our certified BPO partners specialize in KPI performance tracking, management, and quality assurance, focusing on minimizing customer friction and enhancing satisfaction.

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Our CX Outsource Consulting Capabilities:

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• Certified BPO Supplier Program: Access a network of vetted, certified BPO suppliers.

• Rapid BPO Supplier Identification: Quickly identify the right BPO suppliers for your needs.

• Existing BPO Supplier Evaluation: Assess and optimize your current BPO supplier relationships.

• End-to-End BPO Strategy Development: Develop comprehensive strategies for effective outsourcing.

• Vendor Management Office (VMO) Optimization: Enhance the performance and efficiency of your VMO.

• Vendor Management Office (VMO) Services: Receive ongoing support and management for your outsourcing partners.

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Deliver a Digital-First Experience with Couture Cloud

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Your customers expect a seamless digital-first journey. Couture Cloud helps you meet these expectations by implementing the right technology at the right time, enhancing and elevating the customer journey.

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Why Choose Couture Cloud?

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Implementing a new CX solution can be challenging with so much at stake. You need a partner who ensures no disruption to day-to-day operations. With decades of experience, Couture Cloud simplifies the process of modernizing your CX through reliable and scalable cloud-based tech integration.

Couture Cloud has designed and implemented cloud technology solutions for Fortune 500 companies and beyond.

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Minimized Disruption, Maximized ROI

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Our highly experienced CX implementation professionals help you jumpstart your CX technology projects. Our team of certified implementation and project management experts ensures seamless enterprise integration with your future cloud platform and other supporting business systems. We support your organization at whatever level is most suitable for you – from simply turning the system on to full-scale transformation, design, and implementation services.

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Client Experience Implementation Capabilities:

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• Cloud Implementations – UCaaS and CCaaS: Seamlessly integrate cloud communication and contact center solutions.

• Custom Integrations & Middleware Development: Develop custom integrations to ensure all your systems work together efficiently.

• BPO Implementations: Implement business process outsourcing solutions to enhance your CX.

• PMO Oversight: Provide project management office oversight to keep your projects on track.

• Launch Readiness: Ensure your organization is fully prepared for the launch of new CX technologies.

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Customer Experience Managed Services by Couture Cloud

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Let us manage your CX technology so you can focus on managing your customers. Your Customer Experience journey doesn’t end once the technology is implemented. Couture Cloud’s CX Managed Services ensure that your day-to-day operations run smoothly, enabling you to deliver consistent results and continually delight your customers. We provide full-service operational support for your CX platform, workforce, quality, program management, and infrastructure. Every step of the way, we’ll act as an extension of your team, accountable for the same results you are.

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Trusted by the World’s Leading Brands

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The world’s most trusted brands rely on Couture Cloud for CX Managed Services.

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Customer Experience Managed Services: Strategy and Support for Scale

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As experts in the contact center and customer experience ecosystem, we provide consulting services along with 24/7 management and support to ensure you get results. Our fully integrated customer experience managed services suite lets you optimize every aspect of your CX programs with four levels of support available.

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With our proven business process skills and experience, we can supplement your existing team, fill any skills gaps, or enable you to scale rapidly. You’ll have the strategy and support to adapt to an ever-evolving market and improve the customer journey as your business needs change. Drive CX performance and free up your internal resources from the day-to-day support, administration, and management of your platform.

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Speak with a CX Expert

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Customer Experience Managed Services Capabilities:

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• CCaaS Platform Management: Ensure smooth operation and management of your Contact Center as a Service platform.

• Workforce Management (Forecasting, Scheduling, Real-Time): Optimize workforce planning and real-time management.

• Quality Management: Maintain high standards with our quality management services.

• Program Management or Business Transformation Office: Oversee and guide your CX programs for continuous improvement.

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Transform Your Customer Experience with Couture Cloud

Contact us today to explore how Couture Cloud’s strategic consulting services can help you enhance your customer experience and drive business success.